最新bec中級(jí)口語指導(dǎo)整合

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bec中級(jí)口語指導(dǎo)(1)

WHAT IS IMPORTANT WHEN ……?

Contacting clients by telephone

Calling at the right time

Listening carefully

【詞匯&短語】

客戶支持 clients support 打擾disturb

可供利用的available 熱情的enthusiastic

令人反感的annoying 時(shí)間把握timing

【句型點(diǎn)擊】

I am in the middle of…我正在忙著

To put it in another way..

….is the key point.

One of the best ways to…. Is…..

【參考范例】

When contacting clients by telephone, we have to cover the whole range of business matter in a limited time, so we have to be very brief and efficient in every minute available. As a matter of a fact, we talk all day, but how to talk is obviously a somewhat neglected art.

To be specific, firstly, you should make sure that you call your clients at the right time, because it is impropriate, impolite and very annoying to disturb your clients when they are in the middle of something. To put it in another way, the perfect timing is the key point. Secondly, when contacting clients by telephone you should listen carefully, because one of the best ways to show your respects to your clients is to become a good listener.

Thirdly, you need to have a positive attitude and to let your clients feel that you are positive and enthusiastic. Also, you can keep a harmonious circumstance between you and the clients. Of course, there are other details that you should pay attention to, such as do not hang up first. We often say that the details determine you will succeed or fail. Note that the details can help a lot to solve the problems effectively.

bec中級(jí)口語指導(dǎo)(2)

WHAT IS IMPORTANT WHEN ……?

Selecting a retail sales assistant

Previous experience

Appearance

【詞匯&短語】

銷售經(jīng)理 sales manager 促進(jìn)銷售sales promotion

推銷潛力 sales potential 銷售利潤selling profit

代理商Selling agent

【句型點(diǎn)擊】

表達(dá)現(xiàn)狀

We can’t ignore the fact that….

No one can deny the fact….

This phenomenon attracts people’s interest in…

【參考范例】

When selecting a retail sales assistant, several factors should be taken into consideration. Firstly, I think if the candidate has some previous experience, he or she may get a priority or privilege for the position, because as may other employers, I attach great importance to it for that matter.

Secondly, I would pay attention to the personal appearance of the applicants. A good appearance can make the publicity of the company better and easier, and the clients and customers will have deep impression of a decent, neatly dressed sales assistant.

Thirdly, some basic skills and qualities are necessary, such as communication skills and analysis skills. And also, to keep contact with customers is very important. It can help us to improve our achievements and make sure we have sustainable resources for the future development.

bec中級(jí)口語指導(dǎo)(3)

Giving presentations

The Managing Director of the company you work for is concerned about the quality of presentations given by staff at internal and external meetings.

You have been asked to help organize some training for staff in giving presentations.

Discuss the situation together and decide:

Which types of staff would benefit most from this training

Who would give this training

How to decide whether training has been successful

做演示

你所在的公司的董事總經(jīng)理很關(guān)心在內(nèi)部和外部會(huì)議上工作人員所做演示的質(zhì)量。 你已被要求協(xié)助組織給予一些工作人員做演示的培訓(xùn)。

你們一起討論當(dāng)前的狀況，并決定：

哪些類型的員工在培訓(xùn)中受益最大

由誰來承擔(dān)培訓(xùn)工作

如何確定培訓(xùn)是否取得了成功

【詞匯&短語】

暢銷品 best seller 了不起的 stunning

反饋 feedback 追求，堅(jiān)持pursue

有效計(jì)劃 tentative 見解 insight

修改，變動(dòng) alternation 聲譽(yù)reputation

確認(rèn) confirm 說服 convince

【句型點(diǎn)擊】

表示讓步

Though/although…. 盡管….

Even if/ even though

In spite of…

Admittedly…

【參考范例】

A: The product of our company becomes the best seller in Europe. And the board is considering establishing trade relations with China and expanding into the Japanese market. Under this circumstance, we will need more marketing staff to give presentations. That is why we are going to have a discussion about how to plan for training for successful business presentations.

B: We have to draw up a tentative plan for business presentation.

C: Yeah, it is a wise choice to consider every possibility and prepare for it. Later on, although minor alternations can be made, we can avoid lots of trouble.

A: I recommend that we can inquire about possibilities of hiring some professional organization for the training. We can rely on interest reference to figure out how they proceed with the training and decide which one can be authorized to work for us. B, anything do you want to bring up for discussion?

B: I agree with this method. As to whom we should invite to give the training, I think college professors are our best choice. They have both working experience and academic background.

C: But I have some different views here. If I were you, I would not pursue that. Although the distinguished professors have stunning academic background and carry glorious titles, and their insights may receive great reputation, you have to admit that most of them lack of real time practice.

A: Personally, I think they can help us in the long run, but since it is an urgent call, I am apt to choose a professional business presentation training group.

B: Ok. You convinced me. But I’d like to say that the evaluation is also an essential part of the plan. I mean how could we know the staff really benefit from the training or not?

C: Since the staff from the marketing department do business presentations quite often, I think we can refer to their comment on the traini